FAQ's

What information do I need to order glasses?

Your will need a copy of your current prescription, which your Optician must provide you with by law after your eye test. All you have to do is copy the prescription details into the correct boxes when ordering. When ordering either distance or reading lenses we recommend you fill in all the prescription details. Please take extra time to input the prescription carefully and to make sure the correct sign (i.e. + plus or – minus) are used as this accounts for the majority of mistakes that we receive. If you have any doubts please email a copy of your prescription along with your unique order number and we will enter it for you.

How can I obtain my prescription if I do not have it?

Return to the Optician who tested your eyes and ask for a copy, this they must provide you with, as long as it is not over 2 years old.

What does PD mean?

Pupil distance. It is the measurement between the centres of one pupil to the other pupil. If your Optician has not supplied this information, we will set your lenses at 63mm for distance lenses for men and 60mm for ladies which is the average measurement.

If we believe you would benefit from a more accurate measurement than the average, which is sometimes the case with high prescriptions we will contact you regarding the best way to proceed.

Are the frames and lenses you sell the same quality as my Optician would provide?

A definite yes. All our frames and lenses are made to the highest quality and are the same as used by many High street opticians.

Can my prescription glasses be made into sunglasses?

Yes When ordering your glasses you will be offered the opportunity to select various tints and coating options.

How long will my order take to be delivered?

We always state anything up to 28 days but we aim to get your glasses dispatched within 48 hours where this is possible.

My prescription is outside the ranges shown on the Prescription Details Form. Can I still order?

For technical reasons, we can only supply single vision prescription spectacles with lenses of a spherical power between +8.00 and - 8.00 and a cylindrical power between +4.00 and -4.00. Any lens with combined power above –8.00 or + 8.00 is a complex lens and may need to have a more personalized fitting so it may be more beneficial to see your local optician.

What are Standard Lenses?

Our standard lenses all come supplied with a hard coat to protect the lens from minor surface scratches at no extra cost. Extra options are available to enhance your glasses including coloured tints and coatings.

What are Polarised Lenses?

Polarised Lenses are sunglass lenses that are ideal for water sports and fishing as they reduce surface reflection on water. Polarised Lenses are also good for winter sports and driving they are permanently dark and not to be confused with reactive lenses.

The polarised lens can obstruct LCD displays on dashboards or other hand held devices.

What are Reactive Lenses?

Reactive Lenses adapt to light changing conditions getting darker during sun light and returning to clear once out of the sun or indoors and come with 100% UV protection.

What is UV Protection?

This is a coating that reduces harmful UV rays without affecting the colour of the lens

What is Anti Reflective Coating?

This is a surface coating that cuts down reflections - ideal for night driving and continued computer use. It also enhances the appearance of the lenses and cuts down on the reflections that other people can see on your glasses.

What are thin lenses?

Thinner and lighter lenses improve the appearance of your glasses and make them more comfortable to wear. We supply 3 levels of thinner lenses as do all opticians starting with the 1.6 then 1.67 and the thinnest being a 1.74.This refers to the refractive index of the lens and not the lens thickness. The higher the refractive index the thinner and lighter the lens will be.

Need More Help?

If your question is not answered here please Contact Us.